Welcome to our Best Western Plus Red Deer Inn & Suites Hotel Directory!

Dear Valued Guest,

We would like to welcome you to the BEST WESTERN PLUS Red Deer Inn & Suites. Our commitment to service and value is, and always will be, of paramount importance. Because we are in the business of service, we recognize that quality service means a professional approach to you, our guest.

We understand that travelling can sometimes be tiring! However, we are confident that we can create some of the comforts of home during your stay.

Your feedback is invaluable as we continually listen to comments from business and leisure guests about our services and facilities.

Whether you are on a business trip, organizing a conference, holding a small meeting, enjoying a relaxing weekend, attending a family reunion, or a few days vacation, you are assured of a warm and friendly welcome at our hotel. We look forward to welcoming you on your next trip!

Staff and Management of the BEST WESTERN PLUS Red Deer Inn & Suites

Each Best Western® branded hotel is independently owned and operated.

Best Requests

“Best Requests” Make Best Western Even Better

Best Requests make Best Western even better. Global research told us that our guests around the world want essentially the same things from a hotel. Best Western member hotels are pleased to announce Best Requests, 17 (14 international) amenities and services guests asked for and can count on at every Best Western. While many of our hotels already have these amenities and services, delivering our Best Requests around the world is another step forward in guest satisfaction.

• Free High-speed internet access (guaranteed in North America only) • Continental or hot breakfast available on-site • Data port connection in all guest rooms • Competitive long distance rates (international – Not applicable due to differences in telecom services and tariffs) • Free local calls under 30 minutes (international – Not applicable due to differences in telecom services and tariffs) • Keurig coffee machines in all guest rooms with complimentary coffee/tea and condiments • Iron and board in all guest rooms • Hairdryer in all guest rooms • 100 percent of rooms designated non-smoking • Complimentary toiletries available upon request – i.e. razors, shaving cream, sewing kits, toothpaste, ect. • Guest room TVs to offer at least one English language channel with international news • Bottled water available on site, 24-hours-a-day • Copies, scanner, fax available on site in Guest Business Center 24-hours-a-day • Alarm clocks in all guest rooms • Music provided in all guest rooms (e.g. clock radio)

Guest Services

Air conditioning/Heating system The cooling and heating in your room can only operate effectively when outside doors or windows are kept closed. Individual temperature controls are located on the wall thermostat. Please set your controls for your comfort.

Breakfast A complimentary full hot breakfast is available from 6:00am to 10:00am weekdays and 6:30am to 10:30am weekends and holidays.

Business Services
Photocopy and faxing services are available 24 hours per day.

Check out time Check out time is 11:00am. If you wish to extend your stay, please notify our Front Desk personnel by 10:00am and we will do our best to accommodate you.

Coffee/Tea Complimentary coffee and tea are available in your guest room.

Credit Privileges We honor the following credit cards: American Express, MasterCard, Visa and Diners Club/Enroute.

Playpens Playpens are provided free of charge.

Fitness Area/Pool The fitness room and pool are located on the main floor. Open at 6:00am to 11:00pm daily.

Front Desk Dial 0 Front Desk staff is available 24 hours per day.

Guests with Special Needs In case of an emergency, your safety is our first concern. Please inform the Front Desk upon check-in if there is a guest with a disability in the room.

Guest Services

Housekeeping / Maid Service (8am – 3pm) Dial 707 The following items are available upon request: extra blankets, extra pillows, extra towels and extra soap. Forget something? – Complimentary items are available at the Front Desk – combs, razors, shaving foam, toothbrushes, toothpaste, sewing kits and sanitary napkins.

Ice Machines Located on every floor

Laundry/Dry cleaning Dry cleaning services is provided by a reputable, independent company with the same day delivery. Available Monday thru Friday – except holidays. Bring items to the Front Desk before 8am for same day return. We act as an agent and accept no responsibility for lost or damaged goods.

Lost and Found Dial 707 Open from 8:00am to 3:00pm.

Luggage Assistance and Storage Dial 0 Luggage assistance is available on request through the Front Desk. Complimentary luggage storage is available up to 6 hours after check-out

Mail/Stamps Parcels or letters to be mailed can be left at the Front Desk. Incoming mail is kept at the Front Desk.

Meeting Facilities We have a room available that seats a maximum of 12 people, which you may view at your convenience. With our focus on detail, we guarantee your arrangements from start to finish.

Messages When the red light is flashing on your phone, it is to indicate there is a message for you. Please follow instructions for retrieval of messages.

Guest Services

Movies Pay-per-view

Safety Deposit Boxes For your convenience and safety, we suggest that you leave any valuables in the safe deposit facilities provided for guests’ use. Please inquire at the Front Desk. Please do not leave money, travelers’ cheques or jewelry in your room. We cannot be responsible for any valuables not deposited.

Snacks and Beverages Beverage machines are located on every floor. Snack machine located on first floor in the guest laundry room.

Telephone instructions

Wake up calls Dial 0 Room to Room Dial Room Number Local Calls Dial ____ 9 + Number Emergency Dial 9 + 911 Long distance calls (charges apply) Dial 9 + 1 + Area Code + Number Operator assisted, collect or Credit card Dial 9 + 0 + Area Code + Number Service charges do not apply to 800, 888, 877 numbers

Wake-up calls Schedule wake-up calls with the Front Desk, or you may set the alarm clock provided in your room.

Wireless High Speed Internet Available in all guest rooms.

Business Services Business Center The business center is open 24 hours a day. It is located beside the Front Desk.

Facsimile International $1.00 per page High Speed Internet

BEST WESTERN PLUS Red Deer Inn & Suites offers both hard wired and wireless Internet access. It is the customer’s responsibility to configure their laptops appropriately. Please note that we offer Internet access on the computer in our Business Center. Please contact Liveport at 1-888-494-7678 for technical assistance, 24 hours.

How to connect to the Internet using a cable and the wall jack:

Ensure the laptop is powered off completely (not in “standby” mode)
Plug Ethernet cable into the desktop lamp or directly into the wall plug. The cable connector should just “click” into place. If you do not have your own, Ethernet cables are available at the Front Desk. Please return them at the end of your stay!
Plug the other end of the Ethernet cable into the network port on your computer. This connector should also just “click” into place.
Power on the laptop.
Launch your internet web browser software.

How to connect to the Internet using the wireless network:

Turn on laptop
Ensure that your wireless network connection is turned on as per your laptop’s manual. Enter the password provided and choose the network named Best Western Red Deer.

Basic Troubleshooting:

Refer to the manual that came with your computer. Most laptops have manuals that include procedures for connecting your computer to different networks.
TCP/IP settings- your computer must be configured to use dynamic addresses.
Please note that while hotel staff will do their best to address your issues, we cannot troubleshoot your computer. We do offer a toll free number in guest rooms for troubleshooting. Important numbers

Airports • Red Deer Regional Airport (403) 886-4388 • Calgary International Airport (75 minute drive south) (403) 735-1200 • Edmonton International Airport (75 minute drive north) (780) 890-8900

Airlines • Air Canada 1-888-247-2262 • Westjet Airlines 1-800-538-5696 • Calgary Airport Shuttle – Sky Porter 1-800-220-RIDE(7433)

Banks & Banking Machines • Service Credit Union 6730 Taylor Drive (403) 347-0731 • CIBC 6721 Gaetz Ave (403) 340-4549 • Scotiabank 6704 – 50th Avenue (403) 340-4787 • Alberta Treasury Branch 100, 4911-51st street (403) 340-5130 • RBC 6791 Gaetz Ave (403) 340-7290 • BMO 6130 67 Street #300 (403) 309-4780

Bus Services • Red Arrow 7150 50 Ave (800) 232-1958 • Red Deer Transit 4830 – 48th Street (403) 342-8225

Hospitals • Red Deer Regional Hospital 3942 – 50a Avenue (403) 343-4422 • Walk-In-Clinic – Highland Green -6315 Horn Street (403) 342-2040

Miscellaneous • Chamber of Commerce 3017 – 50th Avenue (403) 347-4491 • Tourism Red Deer (403) 346-0180

Taxi • Associated Cab (403) 343-3300 • Alberta Gold (403) 341-7777

Safety & Security

We care about your safety Your comfort and well-being are our first priority. We urge you to take advantage of these safety and security tips.

• Please be certain that all interior doors and window locks work properly. • Use the door viewer to identify anyone before opening the door. • If your room has a connecting door, be sure the lock on your side works properly. • When leaving your car, make sure it is locked. Do not leave any valuables in your car or in your room. Vehicles and contents left on the property are the responsibility of the guest/owner of said vehicle/contents. • Safeguard your room key/access card at all times. Do not leave it unprotected or give it to anyone other than the people registered with you in your room. Please remember to turn in your key/access card when you leave.

In an emergency Dial 9 + 911

Be Prepared Locate the fire exit nearest to your room. Locate the nearest fire extinguishers and fire alarms. Always know where your room key/access card is. A fire plan is located on the back of your guest room door.

If the fire alarm sounds or you smell smoke Stay calm. Do not panic. Touch the door handle to your room, if it is hot, do not open the door. If the door feels normal, open it and check the hallway. If the alarm has not yet sounded but you smell smoke, sound the alarm. If there is no smoke in the hallway, leave your room. Take your room key/access card with you and go to the nearest emergency exit. If there is smoke in the stairwell, go to the opposite end of the hallway or return to your room. Any guests with disabilities should call the front desk for assistance.

If you have to stay in your room

Fill the bathtub with cold water. Soak sheets and towels and put them around the base of the door. Call the Front Desk; tell them your room number and that you are staying in your room because of smoke in the hallway or stairwell. If smoke begins to enter your room, crouch down beneath the level of smoke and cover your nose and mouth with a wet cloth.

Safety & Security

We care about your safety

Your comfort and well being are our first priority. We urge you to take advantage of these safety tips.

• Use the door viewer to identify anyone seeking to enter your room. Do not open your door to strangers. If you have any doubts about an employee’s identity, do not admit them and call the Front Desk to confirm their identity.

• Safeguard your room key as you would your residence key.

• If you find a lock not working, contact the Front Desk for immediate repairs or a room change.

• Secure all locking devices provided on windows and doors at all times.

• Be sure guest room door is locked and secure opening to windows before retiring or leaving room.

• Do not keep valuables inside parked vehicles.

• Do not reveal the name of the hotel or room number to strangers.

• Never discuss plans for staying away from the hotel in front of strangers.

• Do not leave luggage unattended when checking out.

• If you notice anything of a suspicious or alarming nature or have need of any special assistance, please call the Front Desk immediately.

• In the event of an emergency, call the Front Desk at “0” or 9 + 911 for emergency assistance.

Things to do

Museums • Red Deer & District Museum (403) 309-8405 • Alberta Sports Hall of Fame (403) 341-8614

Tourist Attractions • Fort Normandeau (May to Sept) (403) 347-7550 • Bower Ponds Pavilion (403) 347-9777 • Kerrywood Nature Center (403) 346-2010 • Heritage Ranch Equestrian Center (403) 347-4977 • Cronquist Cultural Heritage Center (403) 346-0055 • Sunnybrook Farm (403) 340-3511

Festivals • Westerner Days – July • Centerfest – July • Canadian Finals Rodeo – Oct/Nov • Agri-Trade – Nov • Festival of trees – December

Recreational Facilities

• Rotary Recreation Park Tennis Building (403) 346-1567 • Great Chief Athletic Park (403) 342-8255 • River Bend Golf Course & Recreation Area (403) 343-8311 • Collicutt Recreation Center (403) 358-7529 • Kinex Arena (403) 342-8257 • Dawe Center Arena (403) 343-2033 • Red Deer Arena (403) 342-8254 • Gary W Harris Canada Games Center (403) 342-3400

Things to do

Provincial Parks

• Sylvan Lake Provincial Park (403) 887-5050 • Aspen Beach Provincial Park (403) 748-4066 • Burbank Park (403) 885-5335

Places of Worship

• Crossroads Church (403) 347-6425 • Unity Baptist (403) 347-3961 • Sacred Heart Catholic Church (403) 346-2618 • Lutheran Church Of The Good Shepherd (403) 340-1022 • Kingdom Hall (403) 341-6161

Entertainment Venues

• Enmax Centrium (403) 343-7800 • Westerner Park (403) 343-7800 • Gary W Harris Canada Games Center (403) 342-3400 • Scott Block Theatre (403)346-0402 • Central Alberta Theatre (403) 347-8111

Family Activities

• Heritage Lanes (403) 309-6385 • Canyon Ski Area (403) 346-5588 • Discovery Canyon (403) 343-6341 • Combat Archery Adventures (403) 406-6200 • The Corner Pocket (403) 343-6262 • Lockdown Escape Rooms (403) 986-4836

Dog Parks

• 3 Mile Bend 76th Street • Oxbow Dog Park

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