At Best Western Premier Denham Inn & Suites, the health and safety of our guests remain of paramount importance to our hotel. The COVID-19 pandemic has required us to raise our demanding standards to an even higher level with new protocols for the current circumstances. We are elevating our cleanliness standards and fully embracing Best Western International’s We Care Clean program.

As part of this new focus, we have put the following measures & practices in place:

Arrival & Departure Process

· We have implemented plexi-glass shields at our Front Desk for the protection of our guests & staff

· Established social distancing during the check-in process

· Adopted procedures and touch-less practices throughout the arrival/departure process

· Enhanced disinfecting processes of all front desk surfaces and equipment between guests and behind the desk including front desk counter, business center, payment machines, pens, keyboards and other frequently used items

· We will only be able to accept Direct Billing or Credit / Debit Card payments – we can no longer accept Cash Payments

· Sanitizing of Courtesy Shuttle Van Interior in between all trips – shuttle drivers required to wear mask and disposable gloves

Breakfast & Food and Beverage

· Food Servers will be wearing face masks & shields practicing highest levels of personal hygiene & cleanliness

· Due to COVID – 19, we no longer offer a complimentary Hot Breakfast Buffet but have replaced it with a Grab n’ Go Breakfast that guests can pick up the Front Desk Lobby area each morning (please note, our Breakfast Room is still closed for consumption)

· O’Brian’s Restaurant & Grill will be open for table & menu service from 7:00 am to 2:00 pm but with strict social distancing and enhanced cleaning & sanitation measures in place

· Jonathan`s Lounge will be open for table & menu service from 11:00 am to 11:00 pm but with strict social distancing and enhanced cleaning & sanitation measures in place

· We are offering our guests Take-Out Style Room Service for pickup at the Front Desk from 8:00 am to 11:00 pm

Guest Rooms & Laundry Operations

· We have implemented enhanced daily cleaning & deep cleaning procedures with particular attention paid to high touch areas in guest rooms

· We are using only the highest quality approved chemicals in the guest room cleaning process and strictly following their guidelines on use

· We are conducting increased daily cleaning & sanitization of all housekeeping equipment

· We have implemented Top of the Bed adjustments to promote health and sanitation:

· All decorative bolster pillows and scarves have been removed from each guest bed

· Duvets will be replaced with each Housekeeping Service.

· Shower curtains will be replaced with each Housekeeping Service

· To protect our guests & staff, we no longer offer housekeeping service for stay over guests unless requested

· We are maintaining a Towel Exchange area on each floor where guests can pick up freshly laundered towels in exchange for used towels

· When possible, we are allowing clean guest rooms to be vacant for 24 to 72 hours prior to assigning to new guests

Lobby & Public Areas

· In keeping with Provincial Health Guidelines, our Fitness Room and Hot Tub / Pool areas are completely shut down

· We have added liquid hand sanitizer dispensers to Lobby & Public areas

· Our Public Washrooms offer guests hands free faucets, toilets and hand dryers

· Enhanced frequency of daily cleaning & sanitation

We hope that you appreciate and feel reassured with these measures to protect you and our staff. We look forward to serving you!

Regards,

Perry Batke

General Manager

Denham Hospitality Organization Best Western Premier Denham Inn & Suites

powered by

runtriz