What time is check in?

4:00 pm

What time is check out?

12:00 pm

Can I check out late?

We strive to accommodate late check out requests whenever we can. Late check out is dependent on the number of check ins and number of early check outs we have scheduled for that day. To request a late check out, you can text our Mobile Concierge App or call the Front Desk directly on the morning you are scheduled to depart.

What is the minimum age for check in?

18 years of age. A photo I.D. is required at the time of check in.

Is there any way to do laundry?

We do have a laundry facility located behind the lobby, inside the Fitness Center. The Laundry Facility hours are 6:00 am – 10:00 pm and it is a complimentary service. Laundry supplies can be purchased at the Front Desk for $2.00

Where can I smoke?

Our hotel is a smoke-free environment. Smoking is not permitted in hotel rooms and/or on the balconies. The smoking of tobacco, e-cigarettes or other products that produce a vapor or smoke is only allowed in the designated areas. If you have questions about our smoking policy or wish to locate the nearest designated smoking area, please dial 0 from your room or call our Guest Services Team at +1-206-365-0700.

Is this a pet friendly hotel?

Yes! Only dogs under 35 pound are allowed to stay in the guest room and no late check-outs are allowed on pet rooms. No dogs are allowed in Hydrotherapy Spa Studios and/or Suites. The pet surcharge is $25 per day plus tax to the maximum of $75 + tax per stay.

I still see the $75 incidental hold on my card. When will I be getting it back?

We released the hold at the time of your check out. Depending on your bank’s policies and procedures, it can take 3-5 business days for US banks and 7-14 business days for international banks to return the funds to your account.

I checked out but I didn’t receive my receipt. How do I get one?

We’re happy to help. Please call our guest services team at +1-206-365-0700 or email us at frontdesk@hotelnexusseattle.com

I left something in my room. How do I retrieve the item?

Please call our Guest Services Team at +1-206-365-0700 or email us at frontdesk@hotelnexusseattle.com and we will follow up with our lost and found team.

I forgot to bring my toiletries. Where can I get some?

Please dial 0 from your room and our housekeeping team will gladly bring you what you need. You may also text our Mobile Concierge App +1-206-347-8449 for this request.

powered by

runtriz