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GM Welcome Letter
Dear Loyal Best Western Guest,
Welcome and thank you for placing your trust in our hotel and our associates who are dedicated to providing you with a safe and healthy home away from home.
First and foremost, please know that Best Western is focused more than ever on the health and safety of our guests and our associates – your wellbeing is our top priority. Hygiene and cleanliness have never been more important to us – we believe that hotels can never be “too clean.” It is with your health and wellbeing in mind that we launched the “We Care CleanSM” program. First, we have put in place enhanced safety practices at the front desk and in the lobby. We are minimizing your contact with personnel. We practice social distancing by ensuring a safe distance for interactions, and we disinfect anything you will touch – from the front desk surface to the pens you use. Every key card is disinfected and sanitized with appropriate cleaning agents and we have established strictly enforced cleaning schedules for lobby furniture and fixtures.
Second, we know that a lot of your time with us will be spent in your guest room. Prior to your stay, your room was sanitized using a CDC and EPA approved disinfectant proven to kill the COVID-19. Every guest room high touch point will be cleaned with chemicals aimed at killing the COVID-19 virus – door handles, light switches, thermostats, desk areas, hangers, television remotes, alarm clocks, coffee makers, telephones and all bathroom fixture handles and touch points. Where you touch – it will have been cleaned with a focus on your safety. Hotel housekeepers will wear gloves and masks to ensure your safety as well as theirs. When possible, the room you stay in will not have been used for a period of up to 24 to 72 hours from the prior guest – a form of social distancing related to the life expectancy of the COVID-19 virus. Prior to your walking through the door to your room, all linens and terrycloth products will have been washed in chemicals aimed at killing the virus, and at a high-heat temperature at which it cannot survive. Separate laundry carts are used for clean linens and towels to prevent cross-contamination, and all laundry carts are disinfected daily. Additionally, knowing you want to practice safe social distancing, stay-over service will not be provided. If you request clean towels, they will be provided through minimum personal contact – we can leave them in the room when you are not there or leave them outside your door for you to collect as our team member will knock and walk away.
Third, the casino floor and public restrooms will be cleaned on closely-monitored schedules using disinfecting chemicals. Every evening, these areas will be sanitized as we are focused on your health and well-being. For the time being due to an abundance of caution, we are keeping the pool and fitness center closed. We want you to know that we truly care about you, your family and your health. We stand ready to provide you a safe, clean home away from home as “We Care Clean” is the new standard. Thank you for the privilege of sharing our hotel with you.
Stay healthy. Stay well. All our best. Sincerely, Betsy Bracken Hotel Manager